At Garnox, we understand that plans change and that sometimes customers may need to cancel an order. This Order Cancellation Policy provides comprehensive guidance on how cancellations work, timelines, eligibility, responsibilities, and exceptions. This policy is designed for full transparency, maximum customer satisfaction, and compliance with U.S. consumer protection laws.

By placing an order on Garnox, you agree to the terms outlined below.

Cancellation Eligibility

  • Orders are eligible for cancellation only if they have not yet been shipped.
  • Orders that are already in processing or dispatched must follow the Return & Refund Policy for returns.
  • Digital, downloadable, and personalized/custom products may have special restrictions (see Exceptions).

Cancellation Timeframe

  • Standard orders can be canceled within 24 hours of placing the order.
  • The 24-hour window is based on Central Standard Time (CST, GMT-06:00).
  • Requests received after 24 hours will not be guaranteed and may require the standard return process if delivery has occurred.

How to Cancel an Order—Step-by-Step

1. Check Order Status

  • Log in to your Garnox account or review your order confirmation email.
  • Verify whether your order is Pending, Processing, or Shipped.

2. Contact Pateora Support Immediately

3. Wait for Cancellation Confirmation

  • Garnox will confirm eligibility and send a cancellation approval email.

4. Refund Processing

  • Once approved, refunds will be processed to the original payment method within 7 business days.

5. Follow Up

  • If the refund is not received within 7 business days, contact support for assistance.

Order Cancellation Methods

  • Cancellations must be requested through Garnox support email: support@garnox.shop or phone: +1 (430) 267-7919
  • Requests via social media, chatbots, or third-party platforms may not be accepted unless confirmed by Garnox.

Exceptions & Special Cases

  • Orders Already Shipped: Cannot be canceled; returns must follow the Return & Refund Policy.
  • Custom or Personalized Products: Non-cancellable after production begins.
  • Bulk or Wholesale Orders: Cancellation rules may vary; refer to order-specific terms.

Customer Responsibilities

Customers requesting cancellation must:

  • Submit the request within the 24-hour window
  • Provide accurate order information
  • Follow instructions provided by Garnox support
  • Track communication for confirmation of cancellation

Pateora Responsibilities

Garnox is responsible for:

  • Responding promptly to cancellation requests
  • Verifying order status and eligibility
  • Issuing refunds in a timely manner
  • Notifying customers once cancellation is completed

Refund Details

  • Refunds are issued to the original payment method
  • Processing time: up to 7 business days
  • Garnox will assist in resolving delays due to banks or payment providers
  • Refund confirmation emails will be sent once the process is completed

Partial Cancellation

  • Customers may request cancellation of specific items from multi-item orders.
  • Partial cancellations follow the same 24-hour eligibility window.
  • Refunds for partial cancellations are processed separately for the canceled items.

Order Modification

  • Changes to shipping address, quantity, or product options are allowed within 24 hours of placing the order, before processing begins.
  • Once processing starts, modifications cannot be guaranteed and may require standard return procedures.

Unauthorized Cancellations

  • Requests received after shipping or without proper authorization may not be accepted.
  • Garnox reserves the right to reject unverified or unauthorized cancellation attempts.

Cancellation Due to Fraud or Security Concerns

  • Garnox may cancel orders suspected of fraudulent activity or policy violations.
  • Customers will be notified with reasons for cancellation if applicable.

Lost or Missing Cancellations

  • If a cancellation confirmation email is not received, customers must contact support immediately.
  • Garnox will verify and ensure proper handling of the request.

Late or Missing Refunds

  • Refunds not received within 7 business days should be reported to support.
  • Garnox will investigate and resolve delays caused by payment providers.

Cancellation for Special Circumstances

  • Orders placed during peak seasons or promotions may have special cancellation rules.
  • Garnox will clearly communicate these rules on applicable product pages.

Customer Support & Contact Information

For cancellation inquiries or assistance:

Email: support@garnox.shop
Phone: +1 (430) 267-7919
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-06:00) Central Standard Time (Chicago)
Address:
Garnox
9163 W Murphy St
Odessa, TX 79766
United States

Business & Legal Information

Business Name: Garnox

Address: 9163 W Murphy St, Odessa, Texas 79766, United States

Email: support@garnox.shop

Phone: +1 (430) 267-7919

Live Chat: Available on the website during business hours

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-06:00) Central Standard Time (Chicago)