Frequently Asked Questions
1. Do you ship internationally?
Currently, Garnox ships only within the United States. International shipping is not available at this time.
2. What products does Garnox sell?
We offer a wide selection of hardware and garden essentials, including hand tools, power tools, garden equipment, outdoor storage solutions, and maintenance tools. Each product is designed for durability, reliability, and performance.
3. How can I place an order?
Browse our category, add the items you need to your cart, and complete your purchase through our secure online checkout.
4. Are there shipping fees?
We provide free standard shipping on all orders within the United States.
5. What is the estimated delivery time?
- Handling Time: 1–2 business days
- Transit Time: 5–7 business days
Most orders are delivered within 6–9 business days in total.
6. What if my tracking information hasn’t updated?
If tracking details don’t update within 48 hours of shipment, reach out to our support team. We will investigate the issue and provide assistance promptly.
7. Can I cancel my order after placing it?
Yes. Orders can be canceled for a full refund as long as they have not shipped. Contact our support team immediately at support@garnox.shop or via our 24/7 live chat.
8. What if I receive a damaged or incorrect item?
Notify us within 30 days of delivery if your order is damaged or incorrect. We will arrange a replacement or issue a refund based on your preference.
9. How do I return a product?
All returns are handled through mail. Contact our team at support@garnox.shop or via live chat, and we will guide you through the return process and provide instructions.
10. Do you charge restocking fees for returns?
No. Garnox does not charge any restocking fees. All returns are processed fairly with no hidden costs.
Contact Us
For any questions, requests, or concerns about this Payment Policy, feel free to contact us:
Email: support@garnox.shop
Phone: +1 (507) 403-8881
Address: 9163 W Murphy St, Odessa, Texas 79766, United States